1. Definitions
"Services" means all WordPress maintenance, security monitoring, malware detection and removal, performance optimization, a one time technical SEO fix, audits, reporting, support, and any related work we provide. "Client Property" means any website, server, hosting account, domain, credential, content, or system you ask us to access or work on. "Deliverables" means reports, code, configurations, and other materials we produce for you.
2. Acceptance and Eligibility
You represent that you are at least 18 years old and have full legal authority to enter into these Terms, either personally or on behalf of the entity you represent. If you accept on behalf of an organization, you warrant that you are authorized to bind that organization, and "you" refers to that organization.
3. Authorization to Access and Scan (Important)
You expressly authorize Candid Audit to access, scan, test, analyze, modify, and maintain the Client Property for the purpose of providing the Services. You represent and warrant that:
(a) you are the owner of the Client Property or are fully authorized by the owner to grant this access and authorize security scanning and testing;
(b) our provision of the Services, including automated and manual security scanning, will not violate any law or any agreement between you and any third party (including your hosting provider);
(c) you have obtained all consents required from any third party whose systems or data may be affected.
You acknowledge that security scanning is performed at your request and on your instruction. You are solely responsible for any consequences of authorizing scans on property you do not own or control, and this responsibility is covered by your indemnity in Section 15.
4. Plans, Fees and Billing
Monthly Plan ($150/mo): billed in advance each month. No lock in. Cancel before your next billing date.
6 Month Plan ($120/mo, $720 prepaid): paid in full upfront for six months. Includes priority and emergency support with a 24 to 48 hour response target.
Yearly Plan ($100/mo, $1,200 prepaid): paid in full upfront for twelve months. Includes VIP priority and emergency support.
All fees are quoted and payable in the currency stated at checkout and are exclusive of taxes, levies, and payment processor fees, which are your responsibility. Prices may change with notice; changes do not affect the current paid term.
5. Late Payment, Suspension and Nonpayment
If a payment fails or is overdue, we may suspend or withdraw the Services (including monitoring, backups, and support) without liability until payment is received. Suspension does not extend your billing period or entitle you to a refund. We may charge reasonable costs of collection. You agree not to initiate a chargeback or payment dispute without first contacting us and allowing at least 14 days to resolve the matter; initiating a chargeback for services rendered is a breach of these Terms.
6. Included Work and Limits
Each plan includes up to 3 hours per month of additional work (such as content edits and small changes). Unused time does not roll over and has no cash value. Content edits are covered up to the plan limit; work beyond the limit, custom development, redesigns, and large projects are quoted and billed separately and are due before work begins unless agreed otherwise. "Emergency support" covers critical incidents (site down, hacked, active breach) with a 24 to 48 hour response target on eligible plans; a response target is not a resolution guarantee.
7. Client Responsibilities and Warranties
You agree to: provide timely, accurate access (admin, hosting, DNS, and related credentials) and information; maintain valid, properly licensed premium plugins and themes; keep your own independent backups of critical data; respond to reasonable requests; and use the Services lawfully. You warrant that any content, credentials, or materials you provide do not infringe any third party right and do not contain unlawful material. Delays or failures caused by your acts or omissions (including delayed access or invalid licenses) are not our responsibility and do not entitle you to any refund or credit.
8. Acceptable Use
You may not use the Services to: host or distribute malware, illegal, infringing, or harmful content; attack, scan, or test any system you do not own or are not authorized to test; circumvent our security or usage limits; resell or misrepresent the Services; or interfere with our infrastructure or other clients. We may suspend or terminate the Services immediately, without refund, for any breach of this Section.
9. Third Party Dependencies
The Services rely on third parties we do not control, including your hosting provider, WordPress, plugin and theme authors, CDNs, DNS, payment processors, and certificate authorities. We are not responsible for outages, defects, breaches, price changes, or discontinuation caused by third parties or by your own configuration or changes made outside our scope.
10. No Guarantee of Results
Security is a continuously evolving field. While we apply recognized best practices, we do not and cannot guarantee that your site will be free of all vulnerabilities, immune from all attacks, free of malware, never compromised, or available with zero downtime. We do not guarantee any specific search ranking, traffic, conversion, revenue, or SEO outcome. Any figures, examples, timelines, or sample results shown are illustrative only and vary by site, content, hosting, and factors outside our control.
11. Backups
Where a plan includes backups, we make reasonable efforts to maintain them, but backups may fail, be incomplete, or be unrecoverable. Backups are a convenience and not a warranty. You remain responsible for keeping your own independent copies of all critical data. We are not liable for lost, corrupted, or unrecoverable data.
12. Deliverables, Intellectual Property and Confidentiality
Our methodologies, tools, scanners, software, templates, and report formats are and remain our exclusive property. Upon full payment, you receive a nonexclusive, nontransferable license to use the Deliverables for your own internal business purposes only. You may not copy, resell, publish, reverse engineer, or share our tools or report formats. Each party agrees to keep the other's confidential information private and to use it only to perform or receive the Services.
13. Audit Reports
Audit results are provided for informational purposes and reflect the site's condition at the time of scanning only. Findings may be incomplete, may include false positives or false negatives, and may change over time. Reports are delivered under our Report Access Policy. You are responsible for how you act on, share, or store any report.
14. Disclaimer of Warranties
The Services and all Deliverables are provided "AS IS" and "AS AVAILABLE", without warranty of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, noninfringement, accuracy, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, free of errors, secure, or that defects will be corrected.
15. Indemnification
You agree to defend, indemnify, and hold harmless Candid Audit and its owners, staff, contractors, and affiliates from and against any and all claims, demands, losses, liabilities, damages, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your breach of these Terms or any warranty herein; (c) your violation of any law or third party right; (d) any content, credential, or instruction you provide; (e) your authorization of scanning or work on property you do not own or control; and (f) any claim by a third party relating to the Client Property. This obligation survives termination.
16. Limitation of Liability
To the maximum extent permitted by law, in no event will Candid Audit be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business, or anticipated savings, however caused and under any theory of liability, even if advised of the possibility. Our total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the total fees you actually paid to us in the one (1) month immediately preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations; in such cases these limits apply to the fullest extent permitted. You agree that these limitations are a fundamental basis of the bargain between us.
17. Time Limit on Claims
Any claim or cause of action arising out of or relating to the Services must be filed within six (6) months after the claim arose, or it is permanently barred, to the extent permitted by law.
18. Termination and Suspension
We may suspend or terminate the Services immediately, without refund and without liability, if you breach these Terms, fail to pay, misuse the Services, or engage in conduct we reasonably consider harmful, unlawful, or abusive. On termination, your license to use the Deliverables continues only if all fees are paid; access to portals, reports, and backups may be disabled.
19. Force Majeure
We are not liable for any delay or failure caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, power or internet failures, hosting or third party outages, cyberattacks, or pandemics.
20. Independent Contractor; No Professional Advice
We act as an independent contractor. Nothing in these Terms creates a partnership, agency, employment, or joint venture. Information we provide is technical in nature and is not legal, financial, or compliance advice.
21. Governing Law and Dispute Resolution
These Terms are governed by the laws of India, without regard to conflict of law rules. The competent courts having jurisdiction over Navi Mumbai, Maharashtra, India will have exclusive jurisdiction, and you consent to that venue. The parties will first attempt to resolve any dispute in good faith; any dispute not resolved within 30 days may be referred to binding arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Navi Mumbai, Maharashtra, conducted in English. Each party waives any right to a jury trial and to participate in any class or representative action.
22. General
If any provision is held unenforceable, the rest remains in effect and the provision is modified to the minimum extent necessary. Our failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; we may assign them to a successor. These Terms, together with the policies referenced, are the entire agreement between us and supersede prior discussions. Section headings are for convenience only. Provisions that by their nature should survive termination (including Sections 12, 14, 15, 16, 17, and 21) survive.
23. Changes
We may update these Terms at any time by posting a revised version with a new "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance.
24. Contact
Questions about these Terms: audit@candidaudit.in.