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About us and answers

Who we are, and answers to your questions.

How we work, what you pay, and what happens if something goes wrong with your site.

Who we are

Why we started Candid Audit.

We kept meeting business owners who were paying for website care and not getting it. Some got a big bill after a hack. Some had updates break their site overnight. Others paid for Google work that never happened.

  • Simple words
  • No surprise bills
  • Real people
Security checks per audit
200+
Known threats we scan for
50,000+
Tasks in every plan
100+
Hours to help in an emergency
24 to 48
Answers

Frequently asked questions.

Can't find your answer? Open a support ticket and a real person will reply.

Getting Started

Do you need access to my website?

Yes. We need an admin login to do the work. We suggest making a separate admin account just for us, so you can remove it whenever you like. We store your login details safely, in encrypted form.

How does the free audit work?

Send us your website address. Our tools check its security, speed and Google search setup, and then a person goes through the results. We email you a report and explain what we would fix. It's free, and you don't have to buy anything.

How fast can you start?

Most sites are set up within 1 to 2 working days after you sign up. If your site has been hacked, we start on it first.

Will updates break my website?

No. We test every update on a copy of your site first. We only update your real site once it works on the copy, so your visitors never see anything broken.

Plans & Billing

Is it really cheaper than an agency?

Usually, yes. Our plans start at $100 a month with everything included. A typical agency charges $400 to $900 a month once hack cleanup, urgent fixes and Google search work are added. That can be three to five times more for the same work.

Can I cancel anytime?

Yes. The monthly plan has no contract, so you can cancel any time before your next payment. If you paid upfront for 6 or 12 months, our Refund Policy applies. In short, the months you have used are charged at the normal $150 a month, and we refund what is left.

What does "no contract" mean on the monthly plan?

It means you can stop whenever you want. If you cancel partway through a month, we don't refund that month, but you won't be charged again.

How many small changes are included?

Every plan includes up to 3 hours a month for small jobs, like changing text, adding photos or fixing a form. Hours you don't use don't carry over to the next month. For bigger projects, we give you a separate price before we start.

Are there any hidden fees?

No. Hack cleanup, updates, Google search work and reports are all included. Many agencies charge for these separately. We don't.

Security & Audits

What if my site gets hacked?

We clean it up for free on every plan. If you pay for 6 or 12 months, we respond to emergencies within 24 to 48 hours. We also keep monthly backups, so we can bring your site back if we need to.

Are my reports private?

Yes. Your security and Google search reports are private. You open them through a link in your client portal that nobody can guess. Links can expire, can be limited to a few views, and can be switched off at any time. Reports never show up on Google.

Where can I see my reports?

Everything is in your client portal. Log in with your email and access code to see your security report, your Google search (SEO) report and your support requests in one place.

How long do report links last?

Private report links stop working after 30 days. We can pick a different end date, make a link work only once, or switch it off straight away.

Google Search (SEO)

What does the Google search setup include?

When you join, we go through the settings that help Google find and show your site, and we fix what is wrong. That covers page titles and descriptions, the page list Google reads (your sitemap), broken and moved pages, pages Google is skipping, and page speed. You get a report that shows what we fixed.

Do you work on Google search every month?

The setup is done once, when you join. After that, our monthly care keeps it in good shape by keeping your site fast and online and fixing broken links. We don't sell monthly campaigns to push up your rankings.

Can you get me to number 1 on Google?

Nobody can honestly promise that. We fix the setup problems that hold sites back on Google. After that, your ranking depends on your content and your competition, which a setup fix can't control.

Free audit

Get a free audit of your website.

Get a free audit See pricing
  • Checked by a real person
  • No pressure to buy