1. General Principle
Fees are for services rendered and for our availability and resource commitment during your term. Except where expressly stated in this Policy or required by law that cannot be waived, all payments are nonrefundable. We do not offer refunds for change of mind, lack of use, dissatisfaction with results that fall within our "no guarantee of results" disclaimer, or issues caused by third parties or by your own acts or omissions.
2. Monthly Plan
The monthly plan has no lock in. You may cancel at any time before your next billing date, and you will not be billed again. Your service continues until the end of the current paid month. We do not provide partial or prorated refunds for cancellations made partway through a month; you retain full service until the paid period ends.
3. Prepaid Plans (6 Month and Yearly)
Prepaid plans are offered at a discount in exchange for a term commitment. The discount is earned only by completing the full term. If you cancel a prepaid plan before the term ends:
- Service continues until the end of the prepaid period, or ends earlier at your written request.
- Any refund for unused whole months is calculated at the standard monthly rate of $150 per month for every month (or part month) already elapsed, not at the discounted rate.
- The cost of any one time or emergency work already performed is deducted before any refund (see Section 4).
- Partial months already started are counted as full months for this calculation.
Example: You prepay $720 for six months and cancel during month three. Three months are charged at $150 = $450. Refund = $720 − $450 = $270, less any one time or emergency work already performed. If the standard rate calculation equals or exceeds the amount you paid, no refund is due.
4. Nonrefundable Work and Items
The following are nonrefundable under all circumstances, regardless of plan or timing:
- Malware removal, incident response, and emergency fixes.
- Site migrations, setup, onboarding, and one time configuration.
- Custom development, redesigns, and any work quoted and billed separately.
- Third party costs paid on your behalf (licenses, plugins, hosting, domains, certificates).
- Any month or part of a month in which Services were available to you, whether or not you used them.
- Payment processor, currency conversion, and transaction fees.
5. No Refund for Termination Due to Breach
If we suspend or terminate the Services because you breached our Terms of Service (including nonpayment, misuse, unlawful use, or unauthorized scanning), you are not entitled to any refund, and any outstanding fees for the current term remain due.
6. Chargebacks
You agree to contact us and allow at least 14 days to resolve any billing concern before initiating a chargeback or payment dispute. Initiating a chargeback for services that were delivered or made available is a breach of our Terms. We reserve the right to contest any wrongful chargeback and to recover the disputed amount plus our reasonable costs, and to suspend the Services in the meantime.
7. How to Cancel or Request a Refund
Open a ticket in our Support Portal or email audit@candidaudit.in. Cancellation and refund requests are only effective when submitted in writing through these channels and acknowledged by us. Approved refunds are processed within 7 to 14 business days to the original payment method only.
8. Discretionary Goodwill
Any refund or credit we may grant outside this Policy is made at our sole discretion, as a one time goodwill gesture, and does not create a right to, or precedent for, any future refund or credit.
9. Changes
We may update this Policy at any time by posting a revised version. The Policy in effect on your purchase date applies to that purchase.
10. Contact
Questions: audit@candidaudit.in.